Shipping Information

For most products shipping is available to the UK, Mainland Europe, United States, Canada, Australia and New Zealand. Shipping is ONLY available to the cardholder billing address. Please ensure this is correct for your chosen payment method at the time of ordering.

IMPORTANT – EU ORDERS

As of 1st July 2021 the EU have removed the lower VAT-free threshold of €22 for small orders. This means ALL orders to the EU may have import duties added by customs on delivery. Orders will be sent Delivery Duty Unpaid (DDU). That means you (the customer) must pay any additional import fees and VAT when your product arrives. The amount will vary by country and the entire system is out of our control. Items can be held up in customs for lengthy periods of time due to these changes by the EU.

Target shipping timescales

 Delivery Aim
UK6 working days
Europe12 working days
USA, Canada, Australia, New Zealand12 working days

Please note that delivery timescales are NOT guaranteed due to variations in worldwide postal services. International delivery timescales can be as little as a few days but sometimes it can be up to 30 days. If you have any queries regarding your delivery or if you haven’t received your item(s) within 30 days please get in touch. We’ve tried to charge a simple ‘default’ shipping rate to cater for most scenarios – if this doesn’t work for your particular order we’ll get in touch. Thank you!