Order & delivery times
Please refer to this page for shipping information and approximate timescales for deliveries. We will try to ship items same day but as this is a family run business delivery times cannot be guaranteed. If you haven’t received your order within 30 days please get in touch.
Returns of digital items
Digital items, such as downloaded plans, cannot be returned.
Returns of custom made items
Due to their bespoke nature, items that are custom made to order cannot be returned.
Returns of physical items
Physical items that fall outside the scope of the above can be returned within 14 days of delivery. You must contact us within 14 days of receipt and we must receive the item back within a further 14 days.
The buyer is responsible for all return shipping costs.
Right to refuse your order
We reserve the right to refuse any order and are not obliged to offer any additional compensation for disappointment suffered. If we do refuse your order, due to stock levels or any other reason, you will be issued with a full refund.
We warrant that the goods sold will correspond with their specification at the time of delivery and will be free from defects in material and workmanship. We shall be under no liability in respect of any defect arising from fair wear and tear, abnormal working conditions, failure to follow instructions, alteration or repair of the goods without our approval, or any negligence for which we are not vicariously liable. It is for the buyer to satisfy themselves as to the suitability of the goods for their own particular purpose. We give no warranty or representation as to fitness or suitability of the goods for any particular purpose and we hereby expressly exclude ourselves from all liability for breaches of conditions and warranties implied by law or pursuant to the Sale of Goods Act 1979 or as to the fitness of the goods for any particular purpose to the fullest extent permitted by law. We shall not be liable to the buyer for any economic loss, loss of profit or other indirect, special or consequential costs, expenses, loss or damage (and whether caused by our negligence, our employees or agents or otherwise) which arise out of or in connection with the supply of goods or their subsequent use or resale. Save so far as defects in the goods cause death or personal injury, our maximum aggregate liability arising from or in connection with this contract (whether in contract, for negligence or otherwise) shall be limited to a sum equivalent to the price of the goods in respect of which such liability arises. Where any valid claim in respect of any of the goods which is based upon any defect in the quality or condition of the goods or their failure to meet specification is notified to us in accordance with these conditions, we shall be entitled to replace the goods (or the part in question) free of charge, or at our sole discretion, refund to the buyer the price of the goods or a proportionate part of the price), but we shall have no further liability to the buyer.
The contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us.
Customs & taxes
You are responsible for your own customs and import taxes that may apply.
Variation of terms
These terms and conditions can be changed at any time without notice. The version in place at the time of order applies.
1 December 2018 – Version 1.0