Company details & contact information
Gosforth Handyman is a trading name of MacLellan Creative Limited, registered in England and Wales, company number 12667542. Please get in touch via the Contact page.
Order & delivery times
Please refer to this page for shipping information and approximate timescales for deliveries. We will try to ship items same day but as this is a small, family run business, delivery times ARE NOT GUARANTEED. If you have any queries regarding your delivery or haven’t received your order within 30 days please get in touch.
Deliveries to the European Union
As of 1st July 2021 the EU have removed the lower VAT-free threshold of €22 for small orders. This means ALL orders to the EU may have import duties added by customs on delivery. Orders will be sent Delivery Duty Unpaid (DDU). That means you (the customer) must pay any additional import fees and VAT when your product arrives. The amount will vary by country and the entire system is out of our control. Items can be held up in customs for lengthy periods of time due to these changes by the EU.
Returns of digital items
Digital items, such as downloaded plans, cannot be returned.
Returns of custom made items
Due to their bespoke nature, items that are custom made to order cannot be returned.
Returns of physical items
For UK orders, physical items that fall outside the scope of the above can be returned within 14 days of delivery. You must contact us within 14 days of receipt and we must receive the item back within a further 14 days. Orders from outside the UK cannot be returned.
The buyer is responsible for all return shipping costs.
Right to refuse your order
We reserve the right to refuse any order and are not obliged to offer any additional compensation for disappointment suffered. If we do refuse your order, due to stock levels or any other reason, you will be issued with a full refund.
We warrant that the goods sold will correspond with their specification at the time of delivery and will be free from defects in material and workmanship. We shall be under no liability in respect of any defect arising from fair wear and tear, abnormal working conditions, failure to follow instructions, alteration or repair of the goods without our approval, or any negligence for which we are not vicariously liable. It is for the buyer to satisfy themselves as to the suitability of the goods for their own particular purpose. We give no warranty or representation as to fitness or suitability of the goods for any particular purpose and we hereby expressly exclude ourselves from all liability for breaches of conditions and warranties implied by law or pursuant to the Sale of Goods Act 1979 or as to the fitness of the goods for any particular purpose to the fullest extent permitted by law. We shall not be liable to the buyer for any economic loss, loss of profit or other indirect, special or consequential costs, expenses, loss or damage (and whether caused by our negligence, our employees or agents or otherwise) which arise out of or in connection with the supply of goods or their subsequent use or resale. Save so far as defects in the goods cause death or personal injury, our maximum aggregate liability arising from or in connection with this contract (whether in contract, for negligence or otherwise) shall be limited to a sum equivalent to the price of the goods in respect of which such liability arises. Where any valid claim in respect of any of the goods which is based upon any defect in the quality or condition of the goods or their failure to meet specification is notified to us in accordance with these conditions, we shall be entitled to replace the goods (or the part in question) free of charge, or at our sole discretion, refund to the buyer the price of the goods or a proportionate part of the price), but we shall have no further liability to the buyer.
The contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us.
Customs & taxes
You are responsible for your own customs, fees and import taxes that may apply.
Variation of terms
These terms and conditions can be changed at any time without notice.
Nov 2022 – Version 2.1